Thank you for choosing izitar.com! We hope you are satisfied with your purchase. If you need to return or exchange an item due to size, style, or other reasons, please refer to the following policy:
- Return and Exchange Period
All return and exchange requests must be submitted within 30 days of receiving the goods.
Orders exceeding 30 days may not be eligible for return or exchange services. - Return and Exchange Conditions
The item must meet the following conditions:
Maintain its original condition: unworn, unwashed, and unaltered.
Retain original packaging, tags, and accessories.
Include the order number or packing slip with the returned item.
Special note: Sale items, promotional sets, and gift cards are usually not eligible for return or exchange. Please confirm before purchasing. - Return and Exchange Process
Log in to your account or contact us to submit a return or exchange request.
Fill in the reason for return and generate a return merchandise authorization (RMA) number.
Ship the item back to the provided address.
Once we receive and confirm the item, we will process the refund or exchange within 5-7 business days. - Shipping Cost
For returns due to reasons other than quality issues: shipping costs are borne by the customer.
For items with quality issues or incorrect items shipped: shipping costs are borne by us. - Refund Method
Refunds will be returned to the original payment method.
Processing time may vary depending on the bank or payment platform, generally within 5-10 business days. - Exchange Instructions
Exchanges require placing a new order after return confirmation or submitting through the exchange process generated by the system.
If the desired exchange item is out of stock, we will contact you to discuss alternative options or a refund. - Contact Us
If you have any questions regarding returns or exchanges, please feel free to contact us:
Company: Izitar LLC
Address: 9157 WEDGEWOOD LN TEMPLE CITY, CA 91780
Business Email:
hannah@izitar.com
support@izitar.com
Phone:
(747) 566-7088
